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CLAIMS PROCEDURE - COMPREHENSIVE COVERAGE POLICY
  1. OWN DAMAGE CLAIM
  2. WINDSCREEN BREAKAGE CLAIM (If applicable)
  3. KFK OD CLAIM (OWN DAMAGE CLAIM - YOU ARE NOT AT FAULT)
  4. THEFT CLAIM
Note:
  • It is a condition of the policy of insurance that all accident must be reported to the Insurer within a reasonable period of time. Failure to do so will constitute a breach of the policy condition and will entitle the Insurer to repudiate all liabilities that may arise out of the accident or recovery of any monies paid as a result.

  • Always notify your Insurer immediately of any accident (even if you do not intend to make a claim against your own insurance policy) to protect yourself and your Insurer against any liability that may arise out of the accident.

  • To receive immediate attention, you are always advised to submit your claim with full documentation as prescribed directly to the General Claim Counter/Department of the Insurer at the Head Office or any of its nearest branch.

  • The above Claims Procedure is only a general guide and may differ from company to company.  For further details always check with your insurer.

 

 

A. OWN DAMAGE CLAIM
  • You have decided to make a claim against your own insurance company.
  • Send your vehicle to "Insurer's Authorized Panel Workshop" only

  • In order for your claims to be attended to promptly, kindly provide the insurer with the following:

  1. *Original Insurer Claim Form (Duly Completed and signed)
  2. Scene Photos taken at the time of accident or photos taken at the Police Station

  3. Copies of:

  • Policy or Cover Note

  • Owner's and/or Driver's Valid Driving License (both sides)

  • Owner's and/or Driver's NRIC (both sides)

  • Updated Vehicle Registration Card (both sides)

  • Business Registration Certificate (applicable to Company Owned vehicles only)

  • Hire Purchase Agreement (applicable for vehicles still with outstanding loan)

  • Photo or copy of Valid Road Tax Disc

  • Certified Police Report

  • Repairer's Estimate on the Damaged Vehicle

Note:

To receive immediate attention, you are advised to submit your claim with full documentation as prescribed above direct to the Head Office or any of the Branch Offices.

* Claim Form must be collected personally by the Insured or Named Driver.  Should the vehicle be driven by someone other than the Insured or Named Driver when the accident happened, BOTH the Insured and the Driver are to be present at any Branch offices when collecting a claim form.

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B. WINDSCREEN BREAKAGE CLAIM
  1. You may make the above claim for damage sustained to your front and rear windscreen and your side windows only.
  2. In order for your claims to be attended to promptly, please provide the insurer with the following:

  1. *Original Insurer Claim Form (Duly completed and signed)
  2. Copy of your policy or cover note.

  3. Copy of owner's and/or driver's NRIC (both sides)

  4. Copy of owner's and/or driver's Valid Driving License (both sides)

  5. Copy of the updated Registration Card (both sides)

  6. Copy of Business Registration Certificate (applicable to Company Owned vehicle only)

  7. Photo or copy of valid Road Tax Disc

  8. Certified copy of Police Report

  9. Photos of Damaged AND Repaired Windscreen

  10. Original Cash/Final Repair Bill

Note: To avoid submission for Items viii. and ix. above, you may drive your vehicle to the Insurer Head Office or the nearest Branch Office for company's inspection. Please be reminded that the Company requires to inspect your DAMAGED and REPAIRED windscreen.

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C. KNOCK-FOR-KNOCK OWN DAMAGE CLAIM (KFK OD CLAIM)
  1. The accident happened as a result of another driver. In other words, you are not at fault.
  2. You have decided to make a claim against your own insurance policy. Your NCD or NCB entitlement will not be forfeited, subject to the terms and conditions as stated in the KFK Claim Declaration Form.

  3. Additional documents and information are required other than mentioned in Section A - Own Damaged Claim.

  4. Additional documents and information required are as follows:

  • KFK Claim Declaration Form (duly completed and signed).

  • Vehicle No. and his/her insurance company's name of the party at fault.

  • Certified Police reports of all Third parties involved in the accident.

  • Police Outcome confirming the driver of the vehicle who has been summoned by the police.

Advise your Insurer that you are claiming against the Third Party.

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D. THEFT CLAIM
  1. In order for your claims to be attended to promptly, please provide the insurer with the following:
  1. Original Insurer Claim Form (duly completed and signed)

  2. Copy of your Policy or Cover Note.

  3. Owner's and/or driver's NRIC (both sides)

  4. Owner's and/or driver's Valid Driving License (both sides)

  5. Updated Vehicle Registration Card (both sides)

  6. Business Registration Certificate (applicable to Company Owned Vehicle only)

  7. Hire Purchase Agreement (applicable for vehicles still with outstanding loan)

  8. Certified Police Report

Please ensure your contact details and/or the person in the possession of the vehicle before the theft is updated and accurate.

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