About Zurich
Home ] Location of kooagency ] Site Map ] [ About Zurich ] Exclusive Offer ]

 

SHAPING ZURICH FOR TOMORROW
Zurich is one of the world's largest insurance groups, and one of the few to operate on a truly global basis. Our mission is to help our customers understand and protect themselves from risk. With over 60,000 employees serving in more than 170 countries, we aspire to become the best global insurer as measured by our shareholders, customers and employees.
Zurich - The Global Insurer

Zurich has strong positions in personal, commercial and corporate insurance in North America and Europe, and growing positions in Asia-Pacific, the Middle East and Latin America.

Our Values

We believe being a responsible, sustainable company is an element of good management and essential to how we do business. We aim to deliver on our brand promise, developing an agile organization, maintaining our financial discipline, and staying true to our core values of integrity, customer centricity, excellence, teamwork and sustainable value creation.

Our business is divided into three core segments:

General Insurance

General Insurance is the segment through which our Group provides a variety of motor, home and commercial products and services for individuals, as well as for small and large businesses.

Global Life

Global Life is a key growth engine for our Group. We help customers feel confident about their financial futures by offering leading life insurance, savings, investment and pensions solutions.

Farmers

Farmers includes Farmers Management Services which provides non-claims management services to the Farmers Exchanges (which we do not own), as well as the Foremost and 21st Century brands in the United States, and Farmers Re.

Our perfomance

USD4.3 bn

Business Operating Profit

(for the year ended December 31, 2011)

AA- / Stable

Standard & Poor's financial strength rating of Zurich Insurance Company Ltd, March 2011

223%

Swiss Solvency Test capitalization ratio as filed with the regulator for the year ended December 31, 2010*

*Result for the Group on a consolidated basis, subject to the regulator's review and approval of the internal model.

FREQUENTLY ASKED QUESTIONS

Dear Valued Customers,

As of October 1, 2011, MAA is now part of the Zurich Group. This Frequently Asked Questions (FAQ) sheet provides you with answers to questions that you may have about this transaction, any impact to your existing policies, benefits and service procedures, and the Zurich Group. If you need further information, you may contact us or call the Customer Service Hotline 1300 888 622 or 03-2146 9999.

About the Transaction Service Procedures
Q: What has happened?

A: Zurich Insurance Company Limited, a subsidiary of Zurich Financial Services Group (Zurich), has acquired 100% of the share capital of Malaysian Assurance Alliance Berhad (MAA) from MAA Holdings. This transaction was completed on September 30, 2011. Therefore, MAA is now a subsidiary of Zurich. Zurich is keen to expand its presence in emerging-market / Asia and Malaysia is one of the key markets with strong growth in the insurance industry.

Q: Will my contact person change?

A: You will continue to be served by your existing agent.

Q: Who is Zurich?

A: Zurich is one of the world's largest insurance groups, and one of the few to operate on a truly global basis. Founded in 1872 and headquartered in Zurich, Switzerland, our mission is to help our customers understand and protect themselves from risk. With over 60,000 employees serving customers in more than 170 countries, we aspire to become the best global insurer as measured by our customers, shareholders, distributors and employees. Zurich has a solid financial position with strong credit rating granted by S&P's (AA-). We provide life and general insurance solutions for personal and corporate customers in North America, Europe, Asia-Pacific, the Middle East and Latin America.

Q: Who will deal with my claims? Will there be any change in the claim procedures?

A: Your claims will be handled by your existing agent and the same team with no change in claim procedures.

Q: Why is Zurich acquiring MAA (and the four affiliated companies)?

A: Zurich is keen to expand our presence in Malaysia since Malaysia is one of the key Asian markets with significant growth prospects. The acquisition of MAA is another milestone in our emerging-market strategy. It expands our presence in the Asia-Pacific region and positions us for further profitable growth. Zurich recognises the strengths of MAA in its 40 years of insurance expertise; a strong management and loyal employee base; an extensive tied-agency in Life Insurance; a quality team to support General Insurance; and over 2.8 million policyholders in Malaysia. This transaction allows both companies to combine their strengths to become the best insurance company in Malaysia.

Q: Will the service standards be changed from what I am used to receiving from MAA (and my agent)?

A: At Zurich, customers are always at the centre of everything we do. With effective procedures and measuring mechanisms in place, we assure you  that service quality will be maintained and enhanced continuosly.

Q: Will the company name and brand be changed?

A: MAA is a well respected company in Malaysia. We will look to combine MAA's strong reputation and local market knowledge with Zurich's International brand. We will implement a gradual transition to the Zurich brand in 2012.

Q: Will the CS centre I used to visit for services remain?

A: The company will operate under the current model with the existing branch / office network. We will continue to review the needs of our customers with appropriate arrangements which can cater for their changing needs.

Q: Is there any relationship between this company and MCIS Zurich?

A: Zurich currently owns a 40% stake in MCIS Zurich Insurance Berhad. However, MCIS Zurich and MAA are two separate companies.

Policy Terms & Benefits Others
Q: How will this transaction affect me? What are the benefits to me as a MAA customer?

A: There will be no impact on the benefits (terms & conditions) and protection offered from your existing policy. You will continue to enjoy the high quality of services provided by your agent / distributor and the company. Our vision is to become the best insurance company in Malaysia as measured by our customers, distributors and employees. As a result, you can expect a continuos enhancement of your experience in dealing with the company.

Q: When can I expect new products from the company?

A: The company currently provides a broad range of products for covering our customers' financial protection and wealth management needs. However, the company will continue to review and leverage Zurich's global expertise to broaden and develop more innovative products to meet the ever changing needs of the Malaysian insurance market.

Q: Do I need to do anything with my existing policies?

A: You do not need to do anything but continue to enjoy the benefits of your existing policies as well as the quality services provided by your agent and the company.

Q: What should I do if I am approached by a MCIS Zurich agent?

A: MCIS Zurich and MAA are two separate companies. If you have any query regarding your existing policy, please contact your MAA agent or MAA Customer Service hotline for assistance.

Q: Will there be any change in the policy premium (due to this transaction)?

A: The policy premium will not change as a result of this transaction.

Q: Will my existing policies be replaced by other new products that I need to pay more for?

A: You can continue to enjoy the protection and savings benefits from your existing policy which will not be replaced. However, the company will continue to review and leverage on Zurich's global expertise to broaden its existing range by developing more innovative products to meet the ever changing needs of Malaysian customers.


This is USJatyourservice, Service At Its Best! provided by kooagency

Home ]

Call our Mobile Service Line 012-6597262 for an appointment!

or if you prefer, you may e-mail us at kooagency@yahoo.com

@ kooagency web services since Aug 2000