All you want to know about... TRAVELPAC

FREQUENTLY ASKED QUESTIONS

1. Who is eligible to apply?

All Malaysians, Permanent Residents, Work Permit/Employment Pass Holders or otherwise legally employed persons in Malaysia and their dependents are eligible to apply. A family cover is allowed for Single Trip only and the age limit of a child is as stated below. All applicants must be between 16 years old to 79 years old at first entry.

Minimum Maximum
APPLICANT 16 YEARS OLD 79 YEARS OLD
*INSURED PERSON - SPOUSE/SPOUSES - 80 YEARS OLD
CHILDREN 30 DAYS OLD 16 YEARS OLD (23 YEARS OLD FOR FULL TIME STUDENT)
* Insured persons 70 - 80 years old are entitled to 50% of the benefit in Sections 1, 3 and 4.
2. Before my trip, I suffered from medical and physical conditions. Am I able to claim for Overseas Medical Expenses?

NO. The policy excludes pre-existing medical and physical conditions. For Annual Cover, medical or physical conditions where a claim is made on the previous trip will be deemed as a pre-existing condition, with regard to subsequent trips.

3. What is the maximum period of cover?

Each trip must not exceed 182 days, whereas for Annual Cover the trip must not exceed 90 days.

4. Am I able to continue my medical treatment for any injury sustained during my trip after returning home?

YES. You will have within 90 days upon returning to Malaysia for follow-up treatment due to injury or illness which is a continuation of such overseas treatment.

5. How do I cancel my policy and get a refund of the premium?

For Single Trip, once the policy has bee issued, there will be NO cancellation or refund. As for the Annual Cover, you may cancel your policy with a written notice to the Insurer and get a refund of the premium, subject to Insurer's short period rates for the remaining period of the policy.

6. How do I make a claim?

You may contact:-

ZURICH Insurance Malaysia Berhad

Menara ZURICH,

12, Jalan Dewan Bahasa,

50460 Kuala Lumpur

Tel: 1-300-888-622 or 603-2146 9999

Fax: 603-2144 9622

* International Medical Assistance Program *

* Travel Assistance *

24 HOURS SERVICE HOTLINE

603-78415630

www.asia-assistance.com


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